Xlcon IT - Phoenix, AZ

Network Engineer

MMA Systems / Sybersafe - Chandler, AZ

System Engineer III

My Experience

May 2007 - July 2009

09/2019 to Current

Network Manager, Systems Engineer, Systems Administrator 


  • Over 15 years of successful IT and technical support experience with an affinity for meeting the challenging goals of companies and their customers. Over 10 years in the role as network and Systems Administration.
  • Excellent troubleshooting skills, resulting in quicker resolutions to open customer inquiries.
  • A team player who can effortlessly collaborate with clients and find the most effective solution to their problem.
  • Adaptable to new environments and products; have worked in both hardware and software technical support departments.
  • Believe that communication is best form of Customer Service.
  • Strong proponent for excellent documentation keeping. Nothing saves more time and frustration than keeping clean and current documentation.
  • ​MSP environment where I would manage the Server, Network, and other technology needs for multiple clients.
  • While I was assigned specific Clients to be the Primary Engineer for, I would often have to troubleshoot and work on issues for any of Xlcon’s Clients.
  • Escalation point for Helpdesk level technicians and Jr. Engineers to handle advanced troubleshooting for issues or problems that could not be resolved in a timely manner. Or, if it was outside the scope of the tech’s knowledge in Server and Network related issues.
  • Work often with Vendors during Server Migrations and new technology roll outs.
  • Audit security and technology needs and make recommendations for stability and security of the IT environment. When technology changes or improvements were accepted, I would be in charge of planning, and implementing the project.

My Skills


  • Active Directory
  • Group Policy
  • Microsoft Server OS
  • Microsoft MDT 2010
  • Microsoft Exchange
  • Microsoft 365
  • Exchange to 365 Migration
  • Microsoft Hyper-V
  • Veeam
  • Uniquiti / Ruckus
  • Sonicwall Firewalls
  • Watchguard Firewalls
  • Sophos Firewalls
  • Sophos Endpoint Protection
  • VMware ESXI

My Resume

  • Network and server level troubleshooting and resolution.
  • Level three tasks including server migrations, network troubleshooting and firewall setup and configuration for a number of small business clients.
  • Experience with Exchange to Office 365 migration
  • Performed client facing level two and level one desktop support as needed.
  • Active Directory management of Users and Computers.
  • Group policy management
  • Maintain optimal server availability
  • Training of clients on use of available technology.
  • Training of new IT staff on all technology systems
  • Escalated help desk support in person and over phone
  • Troubleshoot, diagnose, and repair workstations, printers, software, and any other technology-related products.